Total Customer Satisfaction ...

After the Sale Product Support Plan Tailored to Customer's Needs
ServiceNow is a newly-introduced product support program which enables SEA BEAM® multibeam customers to customize their post-warranty calibration, preventive maintenance, and system upgrade programs. The plan is designed to fit a customer's operational schedule -- and their annual budget.

Under this program, a SeaBeam Instruments ServiceNow representative contacts customers on a regular basis to ensure continued satisfaction with their SEA BEAM system and its performance. The ServiceNow representative determines the level of customer satisfaction, and addresses technical or operational issues.

ServiceNow field technician upgrades SEA BEAM 2100 echoprocessor subsystem. If warranted, a product support visit to the customer’s vessel can be scheduled to alleviate existing problems, provide preventive maintenance support, or to install system upgrades as required. Refresher training for SEA BEAM operators or maintenance technicians can be arranged, as part of the program, onboard the customer’s vessel or at the SeaBeam facility in Norwood, MA USA. Customers are provided with information relating to the latest SEA BEAM hardware and/or software improvements, as they become available.

Plan participants are provided with budgetary pricing for each individual ServiceNow support effort requested. Following a ServiceNow contact, customers requiring service or support receive a detailed proposal and written quotation valid for a 120 day period. Plan participants receive up-to-date information and pricing on system support options, between contacts by the ServiceNow representative, by directly accessing the SeaBeam Product Support Group.

Immediate technical assistance, as always, is available on a 24-hour basis by dialing the SeaBeam Hot Line at telephone number 617-899-5731.